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Cisco 642-165 UCCX Exam Questions (96-100)

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QUESTION 96
What is the maximum number of concurrent emails an agent can have?
A.    1 email
B.    2 emails
C.    5 email s
D.    10 emails
Answer: C

QUESTION 97
How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in the CSQ real-time report?
A.    log out all agents
B.    restart the browser-based real-time reporting client
C.    select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D.    reset the real-time reports
Answer: C

QUESTION 98
If you have not configured the database subsystem, what is the status of the database subsystem on the control center page of AppAdmin?
A.    partial service
B.    out of service
C.    shutdown
D.    not configured
Answer: D

QUESTION 99
Which three tasks can an agent perform using email?
A.    save the response as a draft
B.    send the response to the supervisor for review
C.    transfer the email to another CSQ
D.    transfer the email to another agent
E.    delete the email
F.    mark the email as junk
Answer: ABC

QUESTION 100
Which type of information is available from the cisco unified contact center express control center?
A.    database replication status
B.    system parameters configuration
C.    date and time of most recent failure
D.    cisco unified communications manager cluster status
Answer: C

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