24 04 2012
Cisco 642-165 UCCX Exam Questions (61-65)
QUESTION 61
Which step must be executed before a DB Get step?
A. Accept
B. DB Read
C. DB Write
D. DB Release
Answer: B
QUESTION 62
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?
A. All call processign immediately begins using the CRS Subscriber Database.
B. Calls in the queue are dropped
C. Agent calls are dropped.
D. CRS conffiguration changes are blocked until the CRS Publisher Database is restored and syncronized with the CRS Subscriber Database
Answer: AD
QUESTION 63
Which one is the Enhanced premium on cc express?
A. HTTP-based trigger
B. Wrap-up time
C. Keystroke macros
D. Supervisor recording
E. Agent to agent text chatting
Answer: A
QUESTION 64
The Call Redirect step sends a caller to a device that does not answer. Which branch of the step is executed?
A. Busy
B. Invalid
C. Successful
D. Unsuccessful
Answer: D
QUESTION 65
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?
A. The script probably has an error in the DSN configuration.
B. IPCC Express Standard is not licensed for Database steps.
C. The script probably has an error in the query string.
D. There is probably an interoperability problem between IPCC Express and the database.
Answer: B
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Cisco 642-165 UCCX Exam Questions (56-60) Cisco 642-165 UCCX Exam Questions (66-70)