19 05 2012
Cisco 642-165 UCCX Exam Questions (71-75)
QUESTION 71
A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours.
What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Unified Contact Center Express deployment?
A. 1 server
B. 2 servers
C. 3 servers
D. 4 servers
E. 5 servers
Answer: B
QUESTION 72
Which tool is used to size Cisco Unified CCX?
A. Analysis Manager
B. Cisco Unified Communications Sizing Tool
C. Expert Advisor
D. Cisco Unified Real-Time Monitoring Tool
Answer: B
QUESTION 73
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three)
A. collect trace files
B. stop and start Cisco Unified CCX services
C. view syslog messages
D. perform backup and restore functions
E. monitor the health of the Cisco Unified CCX system
Answer: ACE
QUESTION 74
Which tool protects Cisco Unified Contact Center Express against worms, day-zero viruses, and other intermediate security threats?
A. Microsoft SQL Server 2000
B. Microsoft management Console
C. Cisco Security Agent
D. Quality Manager
Answer: C
QUESTION 75
Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign?
A. Phone1 is the only mandatory field.
B. Up to three custom fields can be added.
C. List filtering for "Do Not Call" is unsupported.
D. When records have matching phone numbers, only one record is created.
E. Imports can be automatically executed on a weekly basis.
Answer: ACD
Cisco 642-165 UCCX Exam Questions (66-70) IT Certification Exams Suggested By The Professor