11 10 2010

QUESTION 76
You are designing a Cisco Unified Contact Center Express system with four requirements:
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
20 agents able to answer emails
How many premium seats should be purchased?
A.    150 seats
B.    180 seats
C.    200 seats
D.    250 seats
Answer: A

QUESTION 77
Which of the following is not an input that is required when you install Cisco Unified CCX?
A.    application username
B.    platform administrator username
C.    IP address
D.    default language
E.    time zone
Answer: D

QUESTION 78
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agentaTMs CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
A.    Cisco Unified CCX Standard
B.    Cisco Unified CCX Enhanced
C.    Cisco Unified CCX Premium
D.    Cisco Unified CCX Enterprise
E.    Cisco Unified IP IVR
Answer: B

QUESTION 79
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
A.    recording
B.    monitoring
C.    embedded browser
D.    call-control buttons
Answer: D

QUESTION 80
In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)
A.    to invoke a specified method of a custom Java class
B.    to reference a variable of a custom Java Object
C.    to pass variables between two different workflows
D.    to create an object for the purpose of executing methods on a remote computer
E.    to get a reference to the Contact and Session states
F.    to allow for arguments to be passed to a specified method
Answer: ABF

CCNA 640-802