16 10 2014

QUESTION 11
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. You plan to deploy a single-tier service to the private cloud. The service is configured to use Network Load Balancing (NLB). You need to create a Hardware Profile for the virtual machines that will be added to the service template. The solution must ensure that the virtual machines will use Windows Network Load Balancing. Which settings should you configure in the Hardware Profile? To answer, configure the four appropriate settings in the dialog box in the answer area.
 
Answer:
 

QUESTION 12
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?

A.    a service template
B.    a queue
C.    a channel
D.    a rule

Answer: B
Explanation:
Queues are used in SCSM 2012 SLA Management to apply the SLA to a group of work items. http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level- management.aspx

QUESTION 13
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?

A.    a service offering
B.    a subscription
C.    a service template
D.    a queue

Answer: D

QUESTION 14
Hotspot Questions
Your company has a private cloud that is managed by using a System Center 2012 Virtual Machine Manager (VMM) infrastructure. The company has multiple departments. You need to deploy a two- tier web application to the departments. Which two library objects should you create? To answer, select the appropriate library objects in the answer area.
 
Answer:
 

QUESTION 15
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The network contains a Service Manager infrastructure. The company iMP1ements a service level agreement (SLA) for the private cloud.
You need to recommend an escalation notification solution for when an SLA warning threshold is exceeded. What should you include in the recommendation?

A.    a subscription
B.    a Desired Configuration Management Event Workflow Configuration
C.    an incident event workflow
D.    a monitor
E.    a rule

Answer: C
Explanation:
You can use the following procedure to create a workflow rule that will change the support tier to Tier 2 whenever the Urgency property of an incident that is related to printing problems is changed to High. This procedure assumes that you already created an incident template to change the support tier to Tier 2, and it assumes that you already created the priority calculation table. For more information, see How to Set Incident Priority and "To create a new printer-related incident template" in How to Create Incident Templates.
http://technet.microsoft.com/en-us/library/ff461123.aspx

QUESTION 16
You have a System Center 2012 Operations Manager infrastructure.
You have a line-of-business web application named Appl. App1 stores its information in a dedicated Microsoft SQL Server database. Your company defines a service level agreement (SLA) for App1 of at least 98 percent uptime.
You need to iMP1ement a solution that measures the availability of Appl.
You create a distributed application for Appl. What should you create next?

A.    a monitor
B.    a Monitor state SLO
C.    a Collection rule SLO
D.    a rule

Answer: B
Explanation:
http://blogs.technet.com/b/server-cloud/archive/2011/11/11/application-performance-monitoring- withoperations-manager-2012.aspx

QUESTION 17
Your company has a private cloud that contains a System Center 2012 infrastructure. The network contains a Service Manager infrastructure and a Configuration Manager infrastructure. You create a configuration baseline for desired configuration management.
You need to ensure that an incident is created automatically in Service Manager when a device is non-compliant.
You install the Configuration Manager connector for Service Manager.
What should you do next?

A.    Create a Desired Configuration Management Event Workflow Configuration.
B.    Create a service level objective (SLO) for the desired configuration management incident.
C.    Create an incident template.
D.    Import the Configuration Manager Management Packs.

Answer: A
Explanation:
A connector is required to bring data from Configuration Manager into Service Manager. From there, you create a Desired Configuration management Event Workflow. Using Connectors to Import Data into System Center 2012 – Service Manager
http://technet.microsoft.com/en-us/library/hh524326.aspx
How to Configure Desired Configuration Management to Generate Incidents
http://technet.microsoft.com/en-us/library/hh495577.aspx
Gol: http://technet.microsoft.com/en-us/library/ff460938
In System Center Service Manager 2010 Service Pack 1 (SP1), you can import configuration baselines from System Center Configuration Manager 2007 by using a Configuration Manager connector. Then, you can configure Service Manager to create incidents for each Service Manager configuration item that is reported as noncompliant against the defined values. You can use the following procedures to configure incident management to automatically generate desired configuration management-based incidents.
To configure incident management to automatically generate desired configuration management based incidents
1. In the Service Manager console, click Administration.
2. In the Administration pane, expand Workflows, and then click Configuration.
3. In the Configuration pane, double-click Desired Configuration Management Event Workflow Configuration.
4. In the Configure Desired Configuration Management Workflows dialog box, click Add. http://technet.microsoft.com/en-us/library/ff460938.aspx

QUESTION 18
Your company has a private cloud that contains a System Center 2012 Service Manager instance. Service Manager has the Self-Service Portal installed.
You create a service offering that contains a single request offering. The service offering provides logged-on users with the ability to add their user account automatically to a group named Group1. You need to ensure that all requests for group membership changes require approval from the security department. What should you modify?

A.    the request offering
B.    the service request template
C.    the service offering
D.    the Service Offering Category list

Answer: B
Explanation:
http://syscen.blogspot.com/2012/01/automating-new-user-creation-with-scsm.html http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm.html http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm_09.html http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm_15.html
1. Create Runbook Automated Activity Template
2. Extend service request class
3. Create Service Request template using the new Class and include the Runbook Automated Activity Template.
4. Create the Service Request Offering.

QUESTION 19
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. A server named Server1 hosts the System Center 2012 Service Manager management server. A server named Server2 hosts the System Center 2012 Orchestrator management server.
You plan to use a runbook named Runbook1 to update the status of Service Manager incidents. You need to ensure that you can create Runbook1, and then reference the runbook in Service Manager. What should you do? (Each correct answer presents part of the solution. Choose all that apply.)

A.    From the Service Manager Console, add an incident event workflow.
B.    From the Service Manager Shell, run the Update-SCSMWorkflow cmdlet.
C.    From the Service Manager Console, create an Orchestrator connector.
D.    From the Orchestrator Deployment Manager, register the Integration Pack for System Center
Service Manager.
E.    From the Service Manager Console, update the Problem Status list.
F.    From the System Center 2012 Orchestrator Runbook designer, create a connection.

Answer: BCD
Explanation:
Just a draft:
Install the integration pack for SCSM on Orchstrator and configure the connection settings (SCSM server name, User, Password)
Create a new runbook
First activity -> "Monitor Object" of SCSM integration pack -> Incident Class -> On Update -> Filter "Support Group" not equal "Tier 1"
Add 6 "Send Email" activities -> 6 different recipients -> add the text in each mail body Link all 6 "Send Email" activities with the first "Monitor Object" activity On each link delete the default rule "On success"
Add a new criteria -> Choose the "Support Group" from the data bus ->criteria of the first link "Support Group" equals "Tier 2"
Do the same with the other Links and Support Groups.
Check in and start the runbook
Reference:
http://social.technet.microsoft.com/Forums/en/administration/thread/ea41a3a4-0b40-47ee-9ecc- a2ecab8794bf

QUESTION 20
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure.
You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?

A.    a service template
B.    a queue
C.    a channel
D.    a rule

Answer: B
Explanation:
Queues are used in SCSM 2012 SLA Management to apply the SLA to a group of work items. http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level- management.aspx

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