24 04 2012
QUESTION 61 Which step must be executed before a DB Get step? A. Accept B. DB Read C. DB Write D. DB Release Answer: B
642-165 Cisco
19 04 2012
QUESTION 56 A preview out bound dialer uses which source and destination resources? A. A CTI port to the customer B. ACD line of the agent to the customer C. the personal line of the agent to the customer D. a CTI port agent then redirected to the customer Answer: D