23 03 2012

QUESTION 11
How many license should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?
A.    150
B.    180
C.    200
D.    250
Answer: C

QUESTION 12
What formula do you use to calculate the number of Voice Gateway ports?
A.    Erlang B
B.    Erlang A
C.    Erlang C
D.    IVR ports + agent phones
Answer: A

QUESTION 13
What does it mean for a variable in the Application Editor to be defined as a parameter?
A.    The variable can be used to pass data to and from VoiceXML applications.
B.    The variable can be used in conditional steps.
C.    The value for that variable can be supplied via Application Configuration in Application Administration.
D.    The variable can be used to pass data to and from subflows.
E.    The value for that variable is defined by the calling application.
Answer: E

QUESTION 14
Which deployment option is invalid for Cisco Unified Contact Center Express v. 5.0?
A.    a two-node Contact Center Express cluster connected to a Communications Manager cluster
B.    two Contact Center Express clusters, each with two nodes, connected to the same Communications Manager cluster
C.    a one-node Contact Center Express cluster connected to two Communication Manager clusters
D.    a one-node Contact Center Express cluster connected to a Communication Manager Express router
Answer: C

QUESTION 15
Which step library is included in the license for Cisco Unified CCX Standard?
A.    ICM steps
B.    e-mail steps
C.    database steps
D.    document steps
Answer: D

642-165 Dumps, Cisco 642-165

Cisco 642-165 UCCX Exam Questions (6-10) Cisco 642-165 UCCX Exam Questions (16-20)