26 03 2012

QUESTION 16
An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?
A.    5
B.    2
C.    1
D.    3
E.    4
Answer: B

QUESTION 17
A Cisco Unified Contact Center Express deployment must have the following characteristics:
High Availability
Cisco Unified Contact Center Express 4.0
two remote sites
agent pool split evenly between both sites
3 concurrent supervisors
20 concurrent agents
agents using Cisco IP Phone Agent and Citrix terminals silent monitoring and recording in use no historical reporting during call center open hours What is the minimum number of servers needed to support this configuration?
A.    six servers
B.    five servers
C.    three servers
D.    two servers
E.    the answer depends on where the supervisors are located
F.    four servers
Answer: F

QUESTION 18
Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?
A.    keystroke macros
B.    HTTP-based trigger
C.    a wrap-up timer
D.    agent-to-agent text chatting
E.    supervisory recording
Answer: B

QUESTION 19
Which action blocks further inbound and preview outbound calls when an agent is presented with a preview outbound call?
A.    Reject-close
B.    Cancel Reservation
C.    Skip
D.    Reject
Answer: B

QUESTION 20
Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?
A.    Get Call Contact Info
B.    Menu
C.    Extended Get Digit String
D.    Get Digit String
Answer: B

642-165 Question

Cisco 642-165 UCCX Exam Questions (11-15) Cisco 642-165 UCCX Exam Questions (21-25)