7 04 2012

QUESTION 41
In addition to writing information to a trace file, the Cisco CRS System sends standard event logging messages to a syslog server through which service?
A.    SNMP Trap
B.    Win32
C.    Alarm
D.    CDP
Answer: C

QUESTION 42
What formula do you use to calculate the number of agents in a Call Center?
A.    Erlang C
B.    VG ports + IVR ports
C.    AHT * BHCA
D.    Erlang B
Answer: A

QUESTION 43
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 7.0 Standard deployment?
A.    300
B.    varies based on the number of expansion servers
C.    varies based on the number of configured applications
D.    150
E.    200
Answer: A

QUESTION 44
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
A.    two languages for the CAD and one language for the CSD
B.    two languages for both the CAD and the CSD
C.    one language for both the CAD and the CSD
D.    one language for the CAD and a different language for the CSD
Answer: C

QUESTION 45
A preview outbound dialer uses which source and destination resources?
A.    a CTI port to the customer
B.    the ACD line of the agent to the customer
C.    the agent’s personal line to the customer
D.    a CTI port to the agent, then redirected to the customer
Answer: B

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Cisco UCCX 642-165

Cisco 642-165 UCCX Exam Questions (36-40) Cisco 642-165 UCCX Exam Questions (46-50)