2 04 2012

QUESTION 36
You are designing a Cisco Unified Contact Center Express system with three requirements:
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
How many seats should be purchased?
A.    120 seats with 30 outbound seats
B.    150 seats with 30 outbound seats
C.    180 seats with 30 outbound seats
D.    250 seats with 30 outbound seats
Answer: B

QUESTION 37
Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)
A.    Major Release
B.    Minor Release
C.    Engineering Special
D.    Service Release
E.    Maintenance Release
Answer: AB

QUESTION 38
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A.    Cisco Unified Contact Center Express Media Subsystem
B.    Cisco Unified CallManager Device Configuration
C.    Cisco Unified Contact Center Express Directory Management
D.    Cisco Supervisor Desktop
E.    Cisco CRS Administration, JTAPI Trigger Creation
Answer: E

QUESTION 39
Which three components are installed from the Cisco CRS Installer media? (Choose three.)
A.    iPlanet Web Server
B.    Cisco CRS Engine
C.    Cisco Recording
D.    Cisco IP Telephony Windows 2000 Server OS
E.    Cisco Unified CallManager
F.    MS SQL Server
Answer: BCF

QUESTION 40
By which ways does remote monitoring allow the monitored call to be selected? (Choose two.)
A.    by CSQ ID
B.    by Agent Name
C.    by agent extension
D.    by application ID
E.    by media group ID
Answer: AC

See more Cisco 642-165 UCCX Exam Questions from lead2pass.com

642-165 Exam Question

Cisco 642-165 UCCX Exam Questions (31-35) Cisco 642-165 UCCX Exam Questions (41-45)