19 04 2012
Cisco 642-165 UCCX Exam Questions (56-60)
QUESTION 56
A preview out bound dialer uses which source and destination resources?
A. A CTI port to the customer
B. ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port agent then redirected to the customer
Answer: D
QUESTION 57
The Cisco CRS Server must be configured to communicate and interoperate with Cisco Call Manager. Which two must be configered on the Cisco CRS Server? (Choose two)
A. Repository Manager to load applications
B. JTAPI subsystem with the CTI port group
C. Database subsystem communication with LDAP directory.
D. JTAPI subsystem with the user created in Cisco Call Manager.
Answer: BD
QUESTION 58
In the Cisco IP Telephony architecture, what is the purpose of the Cisco Call Manager?
A. Connects the enterprise IP Telephone network to the PSTN.
B. Stores configuration infromartion and application scripts for CRS.
C. Provides basic services for Voice over IP, and manages gateways.
D. Allows designers to create, modify and debug CRS Application scripts.
Answer: C
QUESTION 59
Which two components are installed from the CRS Installer CD? (Choose two)
A. Serviceability
B. Language Pack
C. MS SQL Server
D. iPlanet WEb Server
E. Windows 2000 Server OS
Answer: AB
QUESTION 60
Once an email is sent by the CRS application, the call is kept wait until …
A. …a transaction timeout occurs
B. …a config wait time is reach
C. …the message is accept by the email server
D. … the receptian acknowledges receipt of the email
Answer: AC
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Cisco 642-165 UCCX Exam Questions (51-55) Cisco 642-165 UCCX Exam Questions (61-65)