22 03 2012
Cisco 642-165 UCCX Exam Questions (6-10)
QUESTION 6
What is the main function of the CRS Editor?
A. remotely manages the LDAP Directory
B. creates CRS Engine reports
C. creates application scripts for call flows
D. manages the CRS Server
Answer: C
QUESTION 7
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
A. in CSQ configuration on Application Administration
B. in workflow groups on Cisco Desktop Administrator
C. in the Cisco Supervisor Desktop
D. in resource configuration on Application Administration
Answer: B
QUESTION 8
Refer to the exhibit.
What is the purpose of the Repair button in the Cisco Unified Contact Center Express 5.0 Installation Wizard?
A. repair the Cisco Unified Communications Manager cluster associated with this Cisco CRS system
B. remove a version of Cisco CRS that the user had attempted but failed to remove previously
C. recover a Cisco CRS system
D. reinstall the same version of Cisco CRS on top of the currently installed version
Answer: C
QUESTION 9
What is a benefit of using sub flows?
A. creates a framework for CRS Server status reporting
B. decreases latency through increased bandwidth on CRS Server
C. collects information about callers to agents
D. decreases the amount of flows
E. provides more efficient management of flows that are called by multiple other flows
Answer: E
QUESTION 10
In the CRS Application Editor, where do you start the debugger?
A. Toolbar
B. Step palette
C. Variable window
D. Design window
Answer: A
Cisco 642-165 UCCX Exam Questions (1-5) Cisco 642-165 UCCX Exam Questions (11-15)