2 05 2012
Cisco 642-165 UCCX Exam Questions (66-70)
QUESTION 66
How does the CRS Server know that it has received an ASR-enabled contact?
A. The workflow has ASR steps in it.
B. The contact is on an ASR Dialogue Group channel.
C. The contact is on a JTAPI Call Control Group channel.
D. The contact is on a Cisco Media Dialogue Group channel.
Answer: B
QUESTION 67
Which branch of the step is performed when the Call Redirect step sends a caller to a device not existing in the CallManager?
A. Successful
B. Invalid
C. Unsuccessful
D. Busy
Answer: B
QUESTION 68
What happens when the CRS Engine fails in a High-Availability CRS deployment?
A. All activities fail over without any loss of data or dropping any calls.
B. All current agent calls are dropped.
C. All callers on active CTI ports are dropped.
D. The standby CRS Engine starts, processing new calls immediately.
Answer: C
QUESTION 69
Which step must be executed before an email can be sent?
A. Send Email
B. Attach Email
C. Create Email
D. Delete Email
Answer: C
QUESTION 70
What CRS Server configuration enabled the CRS Server to fail over to a secondary Call Manager when the primary Call Manager fails?
A. The LDAP Directory must have a secondary profile configured
B. No special configuration is required. Call Manager maintains the failover.
C. There must be a second JTAPI user configured with an alternative range of CTI ports.
D. the CRS Server’s JTAPI Provider must be configured with secondary Call Manager’s IP address following the primaries.
Answer: A
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Cisco 642-165 UCCX Exam Questions (61-65) Cisco 642-165 UCCX Exam Questions (71-75)